Retail’s New Normal Marching into a Contactless, tech-driven world

While contactless payments and curbside pick-up have been a buzz in retail industry for years, the crisis has further pushed retailers to fast-track contactless operations in order to safe retailing. Leveraging digital technology will be pivotal in helping us adapt to the retail’s new normal.
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As retail stores across the globe reopen, retailers are grappling with providing safe and quality experience to customers with no or low contact. It is certain that the changes that we are currently witnessing in consumer behavior are here to stay and brands can win only if they attune themselves to the new normal.
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With increased competition from online shopping, reduced footfall and low consumer confidence, the need to build digital capabilities is now or never for physical retail stores, says GlobalData, a leading data and analytics company.

Shift towards Contactless Commerce

COVID-19 has triggered a surge in contactless operations. Consumers are looking for contactless buying options including product discovery, flexible payment and delivery. It’s time for brands to integrate contactless experiences to meet evolving customer expectations. Brands can enhance in-store sales experiences through contactless payments, digitizing receipts etc.
Go Contactless: Deliver safe in-store shopping experiences with hassle-free contactless payments and e-receipts with Shopster
Contactless Payments: Enable consumers to pay the new way
While paying via cash has become a thing of the past as cash can be a possible carrier of the virus, contactless payment is gaining traction amid the crisis. The trend is likely to continue in the post-pandemic world too.
According to research from the Shekel Group, 87 % of shoppers say they would now prefer to shop in stores with contactless payment options.

Shift towards Contactless Commerce

COVID-19 has triggered a surge in contactless operations. Consumers are looking for contactless buying options including product discovery, flexible payment and delivery. It’s time for brands to integrate contactless experiences to meet evolving customer expectations. Brands can enhance in-store sales experiences through contactless payments, digitizing receipts etc.
Go Contactless: Deliver safe in-store shopping experiences with hassle-free contactless payments and e-receipts with Shopster
Contactless Payments: Enable consumers to pay the new way
While paying via cash has become a thing of the past as cash can be a possible carrier of the virus, contactless payment is gaining traction amid the crisis. The trend is likely to continue in the post-pandemic world too.
According to research from the Shekel Group, 87 % of shoppers say they would now prefer to shop in stores with contactless payment options.

Shopster, COVID-19 retail toolkit enables safe and secure digital payments with StorePay

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StorePay Key Features 
Integration-Ready

Hassle-free integration with existing billing system

Facilitates digital payment

Accepts payment via Credit/Debit card, Netbanking, UPI & digital wallets

Supports e-GVs

Allows seamless issuance and redemption
of gift-vouchers

Accepts Offers

Bank specific | Payment mode specific |
BIN locked offers

Accepts Points Payment

Bank credit card points |
Corporate incentives | Merchant points

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StorePay Key Features 
Integration-Ready

Hassle-free integration with existing billing system

Facilitates digital payment

Accepts payment via Credit/Debit card, Netbanking, UPI & digital wallets

Supports e-GVs

Allows seamless issuance and redemption
of gift-vouchers

Accepts Offers

Bank specific | Payment mode specific |
BIN locked offers

Accepts Points Payment

Bank credit card points |
Corporate incentives | Merchant points

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Digital Receipt: Embrace e-receipt to enhance in-store experience
Retailers are shifting to e-receipt – allowing them to go contactless, track buying history and even send personalized marketing messages like key promotions, saving summaries and targeted messages.

Shopster enables retailers to leverage digital receipts for smart and safe retailing

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Digital Receipt Key Features 
Customized Receipt

Design and send customized digital receipts for all payments

Add personalized offers & recommendations

Add customer-specific offers and recommendations in e-receipt

Shareable through SMS/WhatsApp

Send digital receipt through customers’ preferred communication channels

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Digital Receipt Key Features 
Customized Receipt

Design and send customized digital receipts for all payments

Add personalized offers & recommendations

Add customer-specific offers and recommendations in e-receipt

Shareable through SMS/WhatsApp

Send digital receipt through customers’ preferred communication channels

One more step towards safe retailing- Scheduling store visits via appointment made easy with

Introducing self-serve appointment booking for store visits

Easyrewardz is excited to launch an enhanced feature of Shopster-‘self-serve appointment‘ booking which allows consumers to find the suitable time and book the slot as per their convenience.
Key Features
Locate nearby stores

All open stores near the customer’s location
get listed

Identify nearest store

Identify the closest store branch that's open
and servicing

Schedule store visit

Customers can schedule store visit
appointments through
• Store staff assisted
• Self-serve

screenshot-store locator
Key Features
Locate nearby stores

All open stores near the customer’s location
get listed

Identify nearest store

Identify the closest store branch that's open
and servicing

Schedule store visit

Customers can schedule store visit
appointments through
• Store staff assisted
• Self-serve

screenshot-store locator
Adopting the right technology in a smart way can mitigate the risks and is the key to business continuity in these turbulent times. Brands that can pivot their strategies keeping customer in focus and adapt to the new normal will eventually come out stronger and stay relevant.
Adopting the right technology in a smart way can mitigate the risks and is the key to business continuity in these turbulent times. Brands that can pivot their strategies keeping customer in focus and adapt to the new normal will eventually come out stronger and stay relevant.

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